Our client, one of Malta’s largest financial services firms offering a large range of services across a variety of financial assets is seeking to recruit an Investment Services Support Officer to join their growing team!

In accordance with our client’s continuous effort to deliver the highest levels of customer service, the chosen candidate will be responsible for:

  • Greeting and communicating effectively and courteously with clients and delivering outstanding customer care;
  • Providing help and guidance to clients based upon a solid understanding of our company’s products and our wide range of services;
  • Regularly achieving your set Key Performance Indicators (KPI’s) and working with the sales team to drive positive company results;
  • Keeping accurate records of discussions and correspondence with customers by using the company’s Customer Relationship Manager (CRM) system and assisting team members with their diary management;
  • Demonstrating a commitment to improving your own customer service skills on an ongoing basis and a willingness to develop your career.


  • Friendly, patient, able to work in a fast-paced environment and as part of a team.  
  • Attentive to detail, capable of accurate record-keeping, able to work to deadlines, able to prioritise, be a critical thinker and problem-solver with good listening skills;
  • Fluent in English and Maltese;
  • Available to work on a roster basis between Monday and Friday 8.30- 18.30 and Saturday from 09:00 till 13:00 totalling 40 hours per week.