Our client, an iGaming company which owns and operates a number of gambling brands is looking for a Customer Support (German Speaking).
The chosen candidate will assist German and English speaking players across a multi-brand platform.
Your responsibilities will include:
- Assisting players via chat and e-mail;
- Providing WOW experience to players;
- Maintaining customer focus and responding to customer queries in accordance with company guidelines;
- Supporting and guiding customers with all requests and escalating and following up where necessary;
- Promoting our client’s values and products;
- Ensuring a professional working relationship with customers and colleagues.
- Previous experience in customer service or a similar position;
- A team player with a positive attitude;
- Good communication and IT-skills;
- Excellent German (Native) and English communication skills, both written and spoken, knowledge of a 3rd language is an asset;
- You must be over 18 years old and have a clean police record;
- Flexible approach to work and ability to work shift including weekends and public holidays.
- Flexibility and work-life blend;
- Relocation allowance;
- Added leave benefits;
- Online learning platform;
- Wellness program;
- Health and dental insurance;
- Health and fitness allowance;
- Fresh fruit and daily snacks;
- Daily lunch allowance;
- Underground parking;
- Annual summer company trip;
- Friday beers.