Our client, an iGaming company which owns and operates a number of gambling brands is looking for a Customer Support (German Speaking).
 
The Job
The chosen candidate will assist German and English speaking players across a multi-brand platform.
 
Your responsibilities will include:

  • Assisting players via chat and e-mail;
  • Providing WOW experience to players;
  • Maintaining customer focus and responding to customer queries in accordance with company guidelines;
  • Supporting and guiding customers with all requests and escalating and following up where necessary;
  • Promoting our client’s values and products;
  • Ensuring a professional working relationship with customers and colleagues.

Requirements:

  • Previous experience in customer service or a similar position;
  • A team player with a positive attitude;
  • Good communication and IT-skills;
  • Excellent German (Native) and English communication skills, both written and spoken, knowledge of a 3rd language is an asset;
  • You must be over 18 years old and have a clean police record;
  • Flexible approach to work and ability to work shift including weekends and public holidays.

Benefits:

  • Flexibility and work-life blend;
  • Relocation allowance;
  • Added leave benefits;
  • Online learning platform;
  • Wellness program;
  • Health and dental insurance;
  • Health and fitness allowance;
  • Fresh fruit and daily snacks;
  • Daily lunch allowance;
  • Underground parking;
  • Annual summer company trip;
  • Friday beers.