One of Malta's Live Casinos is looking for a Customer Service Representative (Swedish Speaking) to join their team!

Responsibilities:

  • Handling of incoming, chats, messages etc for our brands, Frank Casino
  • Acquiring sound knowledge of our products, some of which include poker, sports betting, casino, live casino, bingo and games as well as the back end tools supporting each
  • Assisting our customers with financial, functional and technical problems and enquiries from start to finish
  • Bing the ambassador for our core values and providing the highest level of service possible, each and every time
  • Working rotating shifts or specified hours to handle the daily customer support workload
  • Being up-to-date with promotions, competitions and special offers that we promote to our customers
  • Keeping at the heart of all you do the player and user experience, ensuring to report effectively any bugs, error etc to through the appropriate channels
  • Requesting assistance with requests that one is not able to solve him/herself and escalating where necessary
  • Assisting the Risk & Fraud and Finance Departments with fraud checks and processes
  • Ensuring that all activity is logged correctly and in compliance with regulatory standards.

Requirements:

  • A minimum of 2 years previous customer service experience within iGaming
  • Fluent in both English and Swedish
  • Previous experience in a customer-facing environment
  • Excellent verbal, written and interpersonal communication skills
  • Excellent computer literacy skills, especially in web-based applications
  • A keen interest in iGaming or a willingness to learn
  • Customer-centric approach
  • Results and target focused
  • Reliable and a team player
  • Enthusiastic and confident
  • Dedicated and committed to their own success and that of the team